CUSTOMER CARE

ORDER ISSUES

11 articles in this Topic

• When will my order ship?
• What is your refund and return policy?
• Can I cancel my order after I’ve placed it?
• Can I change the email address to my order?
• Can I change the shipping address for my order?
• Can I change the billing address for my order?
• I am missing item(s) in my order.

See all articles in ORDER ISSUES →

DELIVERY

15 articles in this Topic

• What are your shipping rates?
• Why is my order unfulfilled?
• How do I track the delivery of my order?
• Do you combine orders?
• Can my parcel be redirected to a different address?
• My package says delivered, but I didn’t receive it.
• What should I do if my order hasn’t been delivered?

See all articles in DELIVERY →

RETURNS & REFUNDS

4 articles in this Topic

• Return Policy
• Can I return a gift that was purchased for me?
• I need my refund redirected to a different account.
• What happens if my package is returned after it is shipped?

CONTACT

1 article in this Topic

• Do you have a phone number I can contact?

COVID-19

1 article in this Topic

• COVID-19 Shipping Guidelines

PAYMENTS, PROMOS & GIFT VOUCHERS

8 articles in this Topic

• How can I pay for my order?
• Do discount codes expire?
• Why Isn’t My Promo Code Working?
• Can I combine coupon codes on my order?
• Can I get a refund if the price has changed?
• Can I return my gift for a different item?
• It looks like you charged me twice for my order.

See all articles in PAYMENTS, PROMOS & GIFT VOUCHERS →

POPULAR QUESTIONS

3 articles in this Topic

• Can you design this for me?
• Are your stencils re-usable?
• Can you design this for me, but at a discount? Do you work in trade?

PRODUCTS & STOCK

3 articles in this Topic

• I saw this decal sheet, stencil, or product on your website, but it's not there anymore!
• I love your products and I'd love to print them myself! Can you share your files?
• Are your decals the same as "kiss-cut" stickers?

CUSTOM DECALS

8 articles in this Topic

• Can you print this popular design or logo for me?
• What is the size of the decal sheet?
• How many designs can I put on one sheet?
• How many decal sheets should I order?
• Can you print custom decals in color?
• How much do reprints cost?
• Do I have to pay the design fee again if it's on a design you already created?

See all articles in CUSTOM DECALS →

CUSTOM STENCILS

5 articles in this Topic

• What size are stencil sheets?
• How many designs can I put on one sheet?
• Can stencils be used on shoulder pads or knee pads?
• Do I have to pay the design fee again if it's on a stencil you already created?
• I really like this stencil on your website, but I'd like it cut in a different size. Can you do that?

HOW TO USE OUR PRODUCTS

1 article in this Topic

• How do you apply decals?

WWII SCALE MODEL BUILDERS

1 article in this Topic

• Can you create WWII aircraft decal sheets or really small scale decals for realistic military models?